Job Description

As a Customer Engagement Associate, your primary role will be to assist our consumers with inbound/outbound interactions pertaining to general queries regarding our range of products/campaigns.

Handle day to day interactions from consumers through available channel (phone call, emails, live chats, etc). Stay current with latest product knowledge and campaigns from marketing team. Comply with service level agreements. Support and help on process documentation & reporting when necessary. Comply with the assigned schedule to cover the hours of operation. Comply with the account KPIs. Support with any other new process at the time the client requires it, if it has been officially included in our range of services. Stay current with system information, changes and updates applicable to the role.

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Proficient in English and Mandarin (both spoken and written skill) as role will be dealing and supporting Mandarin markets. 1 to 2 years of working experience, preferably in engagement centre/contact centre. Customer/Consumer service experience with inbound/outbound interaction phone call, chats, emails, etc. Able to work under pressure and have great teamwork spirit. Problem-solving skills. Strong resilience and adaptability. Additional experience to CRM tools such as Salesforce or HubSpot will be an advantage. * Any telephony tools such as Genesys will be preferred.