Customer Engagement Executive

Petaling Jaya, Selangor, Malaysia

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Have 2+ years of experience in online customer engagement, social media management, or related field.
Able converse in Mandarin.
Excellent communication skills, both written and verbal.
Proficiency in social media management tools, email marketing platforms, and other online engagement technologies.
Strong analytical skills and the ability to use data to inform decisions and improve engagement strategies.

Responsibilities

Develop and execute online customer engagement strategies across various digital channels, including social media, email, and student community forum.
Update and work with Creative Director on course development to ensure the course is up to date and following latest trend in online education.
Monitor online conversations and respond to customer inquiries and feedback in a timely and personalized manner.
Collaborate with marketing, sales, and customer service teams to develop campaigns and promotions that engage and delight our customers.
Create and curate engaging content for social media, email, and other online channels.
Use data and analytics to track customer engagement metrics and continuously improve our online engagement strategies.

Benefits

Ricebowl

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