Job Description

COMPANY DESCRIPTION

Johor Skills Development Centre Sdn. Bhd. (JSkills)

is a leading industry-driven training and development center based in Johor, Malaysia. Established with the vision to bridge the gap between education and industry needs, JSkills is committed to upskilling the workforce and enhancing human capital development, particularly in the manufacturing, engineering, and industrial sectors.

Through strategic collaborations with government agencies, academic institutions, and industry players, JSkills offers a wide range of technical and soft skills training programs tailored to current market demands.

JOB PURPOSE:

The Customer Service Project Executive is responsible for coordinating and managing customer-related projects to ensure smooth execution, timely delivery, and high-quality outcomes. This role serves as the key liaison between customers and the organization, ensuring effective communication, customer satisfaction, and efficient project management in line with company standards.

KEY RESPONSIBILITIES:

1. Project Management

Plan, organize, and coordinate project activities from initiation to completion. Monitor project progress to ensure alignment with scope, timeline, and budget. Prepare and present project status reports to management and clients. Coordinate with internal departments to ensure all deliverables meet customer expectations.

2. Customer Service & Relationship Management

Act as the main point of contact for customers regarding project matters. Handle inquiries, feedback, and complaints in a professional and timely manner. Build and maintain strong relationships with customers to ensure long-term satisfaction and loyalty.

3. Internal Coordination & Documentation

Collaborate with internal teams such as technical, administrative, and finance departments to ensure project efficiency. Prepare, manage, and maintain project-related documents including quotations, invoices, reports, and delivery notes. Support pre- and post-project activities such as follow-ups, documentation reviews, and evaluations.

4. Quality Control & Continuous Improvement

Ensure all project outputs meet company quality standards and client requirements. Identify and recommend improvements in project workflows, communication, and service delivery. Contribute ideas to enhance customer experience and project management efficiency.

QUALIFICATIONS & REQUIREMENTS:

Bachelor's Degree or Diploma in Business Administration, Communications, Project Management, or a related field. Minimum

2-3 years of experience

in project coordination, customer service, or related roles. Excellent communication, problem-solving, and interpersonal skills. Strong organizational and multitasking abilities with attention to detail. Proficient in Microsoft Office and project management tools. Positive attitude, proactive approach, and customer-oriented mindset.
Job Type: Contract
Contract length: 12 months

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person