Job Description

About the job Customer Engineer (Platform and Hyper-V)

Our clien\xef\xbb\xbft has the largest \xef\xbb\xbfglobal footprint of any customer experience measurement agency for B2B and B2C clients.

They work hand in hand and understand industry-specific requirements, issues, and trends to ensure the delivery of relevant services.

They work in every major market around the world, using their regional offices and local teams to deliver global, regional, and local programs.

They have delivered customer experience measurements across every major industry, including automotive, finance, logistics, technology, and more.

Job Responsibilities

• \xef\xbb\xbf\xef\xbb\xbfProvide technical leadership for Premier customers around the world to

help ensure their IT environments are kept optimized and healthy. * Guidance on best practices, risk assessments, migrations, and onsite, remote, and dedicated support services.

• Troubleshoot and maintain their solution in line with Microsoft best practices.
• \xef\xbb\xbf\xef\xbb\xbfDeliver onsite and dedicated services for Microsoft\'s Premier customers.

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\xef\xbb\xbfJob Requirements

• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.

• Set an example of excellence as a Microsoft representative, enhancing the company\'s image and reputation through your credibility, preparation, commitment, and first-class delivery.

• Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.

• Enjoy teamwork, and actively contribute to their peer group as well as our customer account teams.

• Communicate at all levels from CIO to the technical staff on the ground.

Expertise Requirements

• \xef\xbb\xbf\xef\xbb\xbfExperience in the enterprise customer arena

• Face-to-face customer engagement skills

• Excellent written, oral and presentation skills

• Troubleshooting knowledge & skills

• Degree qualification or equivalent experience

• Good understanding of ITIL/Service Management

• Passion for new innovative technology and drive customer transformation

• Demonstrate effective balance between business and technical acumen

• Ability to effectively recognize and adapt to change

• Ability to deliver presentations and discuss complimentary products at the level of a solution

• Ability to handle customer-critical issues and work in difficult situations.

\xef\xbb\xbfExchange Server & Active Directory General:

• Technical experience with on-premises infrastructures, architecture designs, deployment, troubleshooting, and technology management.

• At least five or more project experience.

• Proven subject matter expertise in the following:

• 5+ years experience in architecture designs, deployment, troubleshooting,technology management

• Self-reliant and strong team player, working in a fast-paced environment where technology and customers\' requirements can change regularly

• Understanding of Microsofts Modern IT Architecture and Strategy

• PowerShell\\Scripting experience.

Microsoft Exchange Server

• Deep understanding in Exchange server architecture 2010\\2013\\2016

• Deep troubleshooting skills with Exchange server 2010\\2013\\2016

• Designing & implementing services of MS Exchange server (2010, 2013, 2016, 2019) such as: High availability (DAG), Public Folders, Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging.

• Experience in assessing Exchange Servers, health checks of existing solutions, provide best practice recommendations, guidance on clients, supporting customers on their operations in Exchange environments which includes change, release, performance, and availability management.

• Experience with Exchange migrations, upgrades, and optimizations.

• Deep understanding in SMTP

• Experience and skills with Failover Clustering

• Experience with PowerShell scripting

• Proven track record in successfully planning, deploying, operating, and optimizing on-premises environments

• Identity related requirements:

• Deep understanding in Active Directory architecture 2008\\2016

• Experience in designing and implementing Active Directory

• Experience in backup and restore Active Directory

• Experience in troubleshooting Active Directory

\xef\xbb\xbfConsultants in charge:
\xef\xbb\xbfShin Yoong | shinyoong.leong@hunters-in.com | 013 - 863 5499
\xef\xbb\xbf\xef\xbb\xbfVictor Hew | victor.hew@hunters-in.com | 016 - 229 2513
Phoebe Loke | phoebe.loke@hunters-in.com | 016 - 211 7443

Hunters International