Job Description

: Justification: New Headcount appointment/request for the Bridge Project at Johor to fulfill the support needs base on the project requirement to support the site for the T&C, maintenance, breakdown supports for 24x7x365 days in view of critical support for the large co-location data center opportunities. Site installations in Malaysia especially at Johor are growing rapidly driving the demand for high quality installation and service. We are looking for a Customer Engineer, to be based at Johor, for servicing and installing UPS Product primarily in Data Center environment. This position will provide a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation, validation and commissioning of UPS Product as well as diagnosing and repairing existing instruments in the field. The position will also require the ability to train users of the UPS Product on basic functionality of the system, as well as the ability to provide site support or from a remote location and customer support.
Primary Duties and Responsibilities: \xe2\x80\xa2 Responsible for technical and administrative support activities including installation, testing, commissioning, repair, retrofit, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc \xe2\x80\xa2 To carry out service visits according to contract recommendations \xe2\x80\xa2 To advise Head Office of any sales opportunities identified during the course of duties. \xe2\x80\xa2 To always promote the company and act in a professional and diplomatic manner. \xe2\x80\xa2 To always adhere to quality standards. \xe2\x80\xa2 Interact with all engineering disciplines, applications, project engineer and clients \xe2\x80\xa2 Represents the company in a customer support role and is responsible for customer\'s satisfaction with equipment and servicing \xe2\x80\xa2 Prepares daily logs and report of work performed. Implement and control workflow documents and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally \xe2\x80\xa2 Analyses and provide advice for customers\' existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally \xe2\x80\xa2 Analyses complex engineering problems and offer effective resolutions \xe2\x80\xa2 Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department\'s attention. \xe2\x80\xa2 Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7) \xe2\x80\xa2 Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height, drives customer satisfaction \xe2\x80\xa2 Responsible for timely, professional, accurate and service oriented response to all technical service enquires \xe2\x80\xa2 Assist the Service Operation Manager to carry out the company\'s commitment and promise delivery of service level to the customer. \xe2\x80\xa2 To provide technical support to customer. \xe2\x80\xa2 To assist in the cost evaluation required for \xe2\x80\x9ctime & material\xe2\x80\x9d repair quotation. \xe2\x80\xa2 Exercise a professional and customer-oriented approach with a service level reflecting VERTIV as a company of world class quality. \xe2\x80\xa2 Keeping up-to-date the knowledge and application of company products/services. \xe2\x80\xa2 Continually developing and improving as a service professional by self-analysis, reading, Benchmarking against the best in the industry and practicing.
Background / Experience Required: \xe2\x80\xa2 Computer Literate. \xe2\x80\xa2 Possesses Diploma, Advance/Higher/Graduate Diploma, Engineering (Electrical/Power Electronics) or equivalents. \xe2\x80\xa2 Excellent customer service skills, presentable and professional at all time. \xe2\x80\xa2 Self-starter, ability to plan effectively, organize, and manage time effectively \xe2\x80\xa2 Full valid driving license, GDL will be adding advantage \xe2\x80\xa2 Strong bias on fault finding \xe2\x80\xa2 Customer service - in potentially stressful situations \xe2\x80\xa2 Working with safety procedures and protocols \xe2\x80\xa2 Must possess attitude with punctuality & communication skills. \xe2\x80\xa2 Self-motivation, ability to work with minimum supervision and conscientious of work under own initiative. \xe2\x80\xa2 Good understanding and experiencing handling electrical & electronics on operational scope. \xe2\x80\xa2 Competency in handling with industrial/data center equipment\'s. \xe2\x80\xa2 At least 3 year(s) working experience in Engineering (Electronic/Electrical) or equivalent. Experience in Data center maintenance. \xe2\x80\xa2 Possess operational job knowledge, standard policies and procedures. \xe2\x80\xa2 Willing to travel, work overtime, working on weekends & standby for breakdown. \xe2\x80\xa2 Good communication skills both towards customers and internally. \xe2\x80\xa2 Analytical, reliable, hardworking, strong commitment to excellence. \xe2\x80\xa2 Customer orientated team player and self-motivated, creative, analytic and innovative. \xe2\x80\xa2 Excellent knowledge in Power electronics, Electrical & good troubleshooting skillsets. \xe2\x80\xa2 Excellent spoken and written skills in English. \xe2\x80\xa2 Ability to travel up to 75% of the time.
Educational Level Required: Possesses Diploma, Advance/Higher/Graduate Diploma, Engineering (Electrical/Power Electronics) or equivalents
Years of Experience: 2 - 3 years

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