Job Description

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.You will be empowered in 3 different areas: (i) support and deliver Quality Excellence to customers, (ii) fast and effective resolution of customer quality for all product rang, and (iii) determine recurrence and severity of customer issues, support containment, root cause analysis, correction, and prevention actions in country.What will you do?Data Analysis and Visualization:

• Collaborate with the Customer Experience team to identify key metrics and data sources relevant to customer satisfaction and operational efficiency.
• Design and develop interactive dashboards using Power BI or Tableau to visualize performance metrics, customer feedback, and trends.
• Transform raw data into actionable insights that inform decision-making and process improvements.

Process Automation:

• Identify manual and repetitive tasks within the customer support workflow that can be automated for efficiency gains.
• Utilize Power Automate to create automated workflows, streamline data entry, and reduce the likelihood of errors in customer interactions.
• Continuously monitor and refine automated processes to ensure they are optimized and meeting desired outcomes.

Documentation and Training:

• Document the process of building and maintaining dashboards, automated workflows, and data integrations to ensure knowledge sharing and future reference.
• Provide training and support to team members on using and interpreting the dashboards and automated processes effectively.

Continuous Improvement:

• Stay up-to-date with the latest trends and advancements in data visualization, automation, and customer experience technologies
• Propose and implement innovative ideas to enhance customer support processes and data-driven decision-making.

*What qualifications will make you successful?

• Currently pursuing a degree in Business, Computer Science, Data Science, Information Technology, or a related field.
• Proficiency in data visualization tools such as Power BI or Tableau, with the ability to create compelling and informative dashboards.
• Basic understanding of process automation using tools like Power Automate or similar workflow automation platforms.
• Strong analytical and problem-solving skills, with an attention to detail and accuracy.
• Excellent communication skills, both written and verbal.
• Self-motivated and able to work independently as well as in a collaborative team environment.
• Enthusiasm for learning and a willingness to adapt to new technologies and concepts.
• Prior experience with customer experience or data analysis is a plus, but not required.

Let us learn about you! Apply today.You must submit an online application to be considered for any position with us. This position will be posted until filled.Why us?At Schneider Electric we\'re committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work.We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.\xe2\x82\xa034.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World\'s most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filledSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.We mirror the diversity of the communities in which we operate and we \'embrace different\' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy hereSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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