Job Description

Job Responsibilities

Respond to customer inquiries via phone, email, live chat, or in-person, ensuring you address them promptly and professionally. Share detailed product information, address customer complaints, and help customers with troubleshooting issues. Keep customer interaction records accurate, document transactions, and log feedback using CRM applications. Follow up with customers to ensure they're satisfied and to resolve any remaining issues. Work with other teams--such as Finance and Technology--to deliver a seamless service experience. Escalate complex or unresolved issues to senior team members or higher-level support. Resolve customer issues efficiently to maintain high satisfaction levels. Stay informed about our products to assist customers with the most accurate, up-to-date information. Keep a positive and professional attitude to help build strong customer relationships. Be ready to work at different locations and be flexible with work hours when needed. Handle any additional tasks assigned by your supervisor.

Job Requirements

Diploma/Bachelor Degree Holder Fresh Graduate are encourage to apply Able to communicate & write in English and Bahasa Able to work in shift/ remotely

Familiar with Incident Ticket Lifecycle

Familiar with CRM

Job Type: Full-time

Pay: Up to RM3,500.00 per month

Benefits:

Flexible schedule Health insurance Maternity leave Opportunities for promotion Professional development
Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
Willingness to travel:

25% (Preferred)
Work Location: In person