Job Description

About the Role:

We are looking for a

Customer Support Executive

to join our IT Service Helpdesk team. In this role, you will serve as the primary contact for clients and brokers, providing professional assistance, resolving technical issues, and ensuring a seamless customer experience. The ideal candidate has strong communication skills, technical aptitude, and a customer-first mindset, with experience in the trading or IT industry.

Key Responsibilities

Act as the

first point of contact

for incoming calls, emails, and other correspondence, ensuring professional and timely responses. Oversee the daily operations of the

IT Service Helpdesk

and

Customer Service

teams to maintain efficient and high-quality support. Provide brokers with accurate information, resolve technical problems, and address service-related inquiries promptly. Conduct regular

system monitoring

to identify potential defects, downtimes, or service interruptions. Collaborate with internal teams to resolve client concerns and fulfill service requests effectively. Log and track client service requests--such as account activations and deactivations--ensuring proper escalation and follow-up. Maintain up-to-date knowledge of

trading systems

,

financial markets

, and

industry practices

. Demonstrate proficiency in using

trading platforms

,

CRM systems

,

data analytics tools

, and other service technologies. Communicate clearly and professionally with clients and internal stakeholders, both verbally and in writing. Apply empathy and a

customer-centric approach

to understand and resolve client needs effectively. Utilize strong analytical and problem-solving skills to troubleshoot and resolve issues efficiently.

Requirements

Diploma or Bachelor's degree in

Information Technology

,

Computer Science

,

Business Administration

,

Finance

, or a related discipline. Minimum of

2 years' experience

in the

trading

or

IT

industry. Prior experience in

customer service

or

technical support

, particularly in client-facing roles, is highly preferred. Able to multitask and perform effectively under pressure in fast-paced environments. Excellent

communication and interpersonal skills

, with a strong team-oriented attitude. Knowledge of the

securities

,

trading

, or

financial services

industry is an added advantage. Strong organizational and time management skills with the ability to prioritize and resolve inquiries promptly. Proficient in

English

; fluency in

Bahasa Malaysia

and

Chinese

is an advantage.
Job Type: Full-time

Pay: RM2,800.00 - RM5,000.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Opportunities for promotion Professional development Vision insurance
Work Location: In person