CUSTOMER EXPERIENCE MANAGER Job in She Dazzle

Customer Experience Manager

Kuala Lumpur, M14, MY, Malaysia

https://my.mncjobz.com/company/she-dazzle

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Job Description

- Monitor sales transaction for all platform to ensure accurate with finance statement.

- Lead, coach, and manage the customer experience team to deliver exceptional service and meet sales targets.

- Analyze customer feedback and implement initiatives to improve service quality live studio and boutique performance.

- Oversee boutique and live studio floor operations, including cleanliness, layout and customer engagement.

- Ensure proper inventory management, including stock movement, stock takes and accurate reporting.

- Coordinate stock replenishment and transfers between stores and HQ.

- Monitor product performance and customer demand to optimize stock availability.

- Ensure boutique and live host staff follow SOP for stock receiving, tagging, and display.

- Collaborate with logistics and warehouse teams to ensure timely stock delivery.

- Handle high-level customer complaints and service escalations professionally.

- Prepare and present reports on customer experience metrics and inventory performance.

- Liaise with third parties on operational improvement matters and the resolution of related issues.

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Additional leave Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person