Role and Responsibilities
Ensuring a smooth customer experience journey from any point of contact all the way to when customer end their contracts with CAE Kuala Lumpur Contributing to internal and external communications, this may include web content, social media, emails, printed advertisements, customer packs and more. Supporting daily front desk and office administration task whenever required by welcoming visitors, assisting with check-in processes, answering, and referring inquiries and attending to all incoming and outgoing official calls, emails, documents inclusive of courier services handling. Support the housekeeping of Pilot and Employee lounge on daily basis. Arrangements and handling of customers prior and during active moving around throughout operation hours. Be heavily involved in the complaints management system, answering customer enquiries, and responding to complaints accordingly and not being afraid to stand your ground. Building long lasting relationships with customers and key stakeholders withing the business. Partnering with the Customer Experience Manager to support organizational engagement with customers. Contribute to the department\xe2\x80\x99s continuous improvement and wellness initiatives. Pilot and Employee Lounge management including inventory management, schedule timely snacks and beverages purchases. Escalating to Management in terms of feedbacks and/or complaints received on Pilot Lounge and following up on the matters escalated and communicating with customer(s) once resolution is achieved. Execute front office duties to provide customers with requested information regarding their training delivery (schedules, changes, etc.) and logistics (hotel, transport, visa etc.) Support and coordinate event planning when needed. Any other duties and responsibilities that may be assigned to by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Customer Experience team in CAE KL. Position Type
Regular CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. Equal Employment Opportunity At CAE, everyone is welcome to contribute to our success. With no exception. As captured in our overarching value "One CAE", we\xe2\x80\x99re proud to work as one passionate, boundaryless and inclusive team. At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age. The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.