across email, chat, WhatsApp, calls, and social media.
Personalizing and engaging customer interactions to maximize satisfaction.
Handling inquiries and resolving issues efficiently to mitigate detractors.
Ensuring service standards are achieved (CSAT, QA, response and resolution times).
Requirements
Fluent in English with
strong communication skills
(written & verbal).
Minimum
2 years' experience
in a related role (customer service, call center, or CX).
Ability to quickly build rapport and empathize with customers.
Strong problem-solving skills -- both analytical and creative.
Patience, ownership, and professionalism in every customer interaction.
Excellent
communication, organizational, and interpersonal skills
.
Self-driven, resourceful, and tenacious, with the ability to work independently.
Collaborative team player, comfortable working across teams.
Zendesk or similar ticketing system experience
is highly advantageous.
Position Details
Customers:
Primarily based in the US, Canada, and the UK.
Work Arrangement:
Rotating night shifts, five-day workweek (may include weekends & public holidays).