Job Description

• Preferably Diploma qualification and above. Fresh graduates are welcomed to apply too.
• Preferably candidates with excellent soft skills and good command of written and spoken in both English and Mandarin (able to speak Cantonese is an advantage).
• Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
• Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
• Enjoy working in a fast-paced and changing work environment.
• Working hour: five-day work week, 9 hours/ day with 1 hour meal break.
• Willing to work in shift rotations (am/pm) to support 24/7 service levels.
• Able to work on public holidays and weekends, subject to shift rotation.

Responsibilities

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Professionally handle high volume of inquiries from clients and customers.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

Benefits

We firmly believe that cultivating employees is a good investment. The benefits of our company include:

• Enjoy four weeks of company systematic vocational training courses
• Hybrid working arrangement (work from office 1 week in every 8 weeks), after completing the 3 months training upon joining.
• Strategic working location (Mid Valley City) - Walking distance from public transportation hub (LRT Abdullah Hukum)
• Working From Home incentive
• Annual leave: Starting at 16 days (first year)
• Annual bonus and annual increment
• EPF, SOCSO & EIS Contribution
• Medical card by AIA insurance
• Internal transfer and job opportunities to learn international work experience
• Exclusive discounts for employees staying in hotels around the world
• Elegant and comfortable office environment + relaxed and friendly team atmosphere

Ricebowl