Job Description

Job Summary:

Customer Experience Specialist is of great significance to OilyPod and Woos. A person in this position will engage in sales & resolve any emerging problems that our customers might face with accuracy and efficiency. Responding efficiently to customer inquiries and maintaining high satisfaction throughout the customer experience.

Essential Functions:

Provide happy, helpful and professional customer service via the following channels; Social media (Facebook, Instagram, TikTok, etc), email, website chat, WhatsApp, phone call, Shopee, Lazada, etc. Research to resolve problems promptly and courteously Respond to customer concerns in a professional manner Make safe and appropriate oil recommendations to customers when asked Respond with correct grammar Document and follow up on all customer service issues Process manual orders, returns, refunds, credits, replacement orders, and loyalty points Stay updated on brand product knowledge Know and understand the company's e-commerce, operations, ordering, products and shipping policies. Contact other platform's customer service, such as Shopee and Lazada should any issue arise. Communicate with courier services regarding problematic parcels until they are resolved. Communicate with the brand's aromatherapists and customer service department to resolve customers' questions and concerns. Proactively communicate with the internal team to help improve customer experience, especially when customers leave feedback and make requests. Respond to customers outside office hours remotely, for certain online platforms, within a more lenient timeframe. Serve walk-in customers for woos and oilypod products.
Required Experience and Qualifications:

MALAYSIAN ONLY Proven customer service experience Strong communication and active listening skills Ability to multi-task, prioritize, and manage time effectively Strong communicator - must be fluent in English and Bahasa Malaysia Knowledge of proper grammar and spelling Strong computer and organizational skills Ability to work as a team and individually Self-motivated and willing to learn new tasks and knowledge
Preferred Qualifications:

Ability to type 50-60 WPM Knowledgeable in aromatherapy and essential oils - being an aromatherapist or possessing any aromatherapy certification is a bonus Fresh graduates with interest in aromatherapy are welcome to apply
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

Opportunities for promotion
Ability to commute/relocate:

Shah Alam: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Do you have interest/passion in aromatherapy? Would you describe yourself as an extrovert person?
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Customer Experience Specialist: 1 year (Preferred)
Language:

English (Preferred) Bahasa (Preferred)
Work Location: In person