Job Description

Job title: Customer Facing ManagerLocation: MalaysiaAbout the jobWe are an innovative global healthcare company with one purpose: to chase the miracles of science to improve peoplexe2x80x99s lives. Wexe2x80x99re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?The position will play a key role in driving the optimization of Sanofi's sales force activities and performance. This position is responsible for managing, analyzing, and enhancing the effectiveness of the sales force through data-driven insights, process improvements, and the development of tools and training that improve sales productivity. The ideal candidate will have a strong understanding of pharmaceutical sales processes, data analysis, and performance metrics. This individual will collaborate with cross-functional teams, including sales, marketing, and analytics, to ensure alignment with business goals and objectives.Main responsibilities:Data Analytics & Reporting: Analyze sales performance data to identify trends, opportunities, and challenges. Provide actionable insights to the sales leadership team to drive performance improvements.KPI Tracking: Develop, implement, and track Key Performance Indicators (KPIs) for the sales team, including sales growth, market share, customer engagement, and call activity.Forecasting & Performance Dashboards: Maintain sales forecasting models and dashboards that provide real-time insights into sales activities and outcomes, enabling timely adjustments to strategies.Territory Optimization: Collaborate with sales leadership to optimize sales territories and coverage models to maximize market penetration and sales potential.Sales Force Design & Role Definition: Assist in designing the structure of the sales team, defining roles, responsibilities, and quotas, ensuring alignment with business objectives and market dynamics.Process Improvement: Identify inefficiencies in sales processes and recommend and implement solutions to streamline operations, increase productivity, and improve the customer experience.CRM Management: Oversee the use of Customer Relationship Management (CRM) systems, ensuring that the sales force is fully utilizing tools for tracking, reporting, and engagement.Sales Enablement Tools: Ensure that the sales team has access to the latest sales enablement tools, content, and resources, ensuring they are being utilized effectively.Technology Integration: Work with IT and other stakeholders to integrate new sales technologies or tools that enhance sales force effectiveness.Sales and Marketing Alignment: Collaborate with marketing to ensure alignment between sales strategies and marketing campaigns, ensuring that sales reps are equipped with the right messaging, materials, and support.Collaboration with Analytics: Work closely with the analytics team to ensure sales data is accurate, complete, and actionable. Utilize data to inform sales strategies and decisions.Stakeholder Engagement: Regularly communicate with senior leadership, product managers, and other departments to ensure sales objectives are aligned with the overall corporate strategy.About youBachelorxe2x80x99s degree in Business Administration, Life Sciences, Marketing, or a related field. Advanced degree (MBA or MS) is a plus.5+ years of experience in sales operations, sales force effectiveness, or a related role in the pharmaceutical or healthcare industry.Strong understanding of pharmaceutical sales processes, including market access, sales force management, and key account management.Experience in sales performance analysis, CRM systems, and sales enablement tools.Proven track record of driving sales force optimization and effectiveness.Analytical Skills: Strong proficiency in data analysis and ability to draw insights from complex data sets. Familiarity with sales performance metrics and reporting tools (e.g., Salesforce, Power BI, Excel).Project Management: Excellent organizational and project management skills, with the ability to manage multiple initiatives simultaneously.Communication: Strong written and verbal communication skills, with the ability to present complex data and insights in a clear, actionable format.Leadership: Ability to work cross-functionally and influence key stakeholders without direct authority.Problem Solving: Ability to think critically and proactively identify issues and solutions to improve sales performance.Industry Knowledge: Familiarity with pharmaceutical market dynamics, regulatory considerations, and industry-specific challenges.Pursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesnxe2x80x99t happen without people xe2x80x93 people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, letxe2x80x99s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our and check out our Diversity Equity and Inclusion actions at !

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