Job Description

Company Description

Turnitin is your partner in education with integrity. Turnitin\'s originality checking and authorship investigation services ensure academic integrity, promote critical thinking, and help students improve their authentic writing. Turnitin provides instructors with the tools to prevent plagiarism, engage students in the writing process, and provide personalized feedback. Turnitin is used by more than 30 million students at 15,000 institutions in 140 countries. Turnitin is headquartered in Oakland, Calif., with international offices in Newcastle, U.K., Utrecht, Netherlands, Melbourne, Australia, Seoul, Korea and throughout Latin America.

We are searching for people who demonstrate a passion for education and technology, are collaborative and entrepreneurial in spirit, and who can contribute to our continuing success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work.



Customer Onboarding Consultant (Remote, KL)

We are seeking a passionate education technology professional to engage and support our new and existing users in Malaysia, as well as throughout South-East Asia and the wider APAC region as required. As a member of our dynamic Customer Onboarding team, you will help implement academic integrity and assessment technology solutions at our client institutions - this includes delivery of adoption training, monitoring product adoption, providing advice to increase usage and mitigate any risk of account churn, providing technical advice where appropriate and developing regional engagement initiatives for the client community. In collaboration with the sales and customer experience organisations, you will be a key part of ensuring that our customers reach and recognise the value of their investment in our products

Key Responsibilities and Outputs:

• Become an expert and trusted advisor in all Turnitin products
• Deliver online and onsite product training to new and existing clients
• Understand the customer\'s educational, assessment and technical needs to optimise configuration and recommend best practice solutions
• Follow-up with customers regularly throughout the onboarding process to make sure they are increasing their engagement with their Turnitin products
• Active development of the training packages including the creation, review and refinement of training materials, resources and e-learning tools.
• Provide thought leadership and information sessions to customers and the wider education community to encourage use/adoption rates - both pre and post sale
• Act as liaison between customers and technical teams to inform users of product updates and improvements
• Work with sales, marketing and support teams to implement regional strategies for customer engagement and market growth
• Partner cross-functionally with sales, UX, product management, and engineering teams in a highly flexible role
• Support the sales team with any product-related queries that need specialist advice and oversight
• The goal is a consistent, excellent experience for customers with both the product and Turnitin

Qualifications

Requirements:

• 3+ years of experience in educational technology either as customer success manager, professional services, vendor account manager, technology specialist or trainer; additional experience in education as an instructional designer, educator, faculty training or technology staff will be highly regarded
• Excellent written and verbal communication, and compelling presentation skills for both online and in-person delivery
• Fluent in both Bahasa Melayu and English. Fluency in Bahasa Indonesia is highly regarded
• Ability to travel up to 5% for onsite training sessions within Malaysia. International travel for an annual company meeting may be required.
• Ability to collaborate with internal teams for the benefit of the customer
• Proven capability in managing high level relationships within an institution or system
• Ability to manage multiple projects concurrently
• Deep organisational and project management skills for long-term, collaborative projects with institutions
• Knowledge of learning management systems, higher education systems, secondary education curriculum, educational technology, and institutional sales will be highly regarded
• Experience with third-party integrations strongly preferred
• Action-oriented mindset
• Passion for education, with a love of training delivery and refining training materials
• Passion for excellent customer and user experience
• Ability to work in a fast-paced environment, manage multiple priorities & projects
• Ability to work independently and perform under pressure
• Broad knowledge of online software and relevant technologies
• Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners

Additional Information

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Equality Statement

Turnitin LLC and all related Group and Subsidiary Companies are committed to the policy that all persons have equal access to it programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status.

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other\'s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.
• Accountability- Holds oneself responsible for required actions, and ensures that team members/colleagues/ peers also own responsibility for their designated tasks while meeting collective team and company goals. All in service of creating a high performing environment
• Collaboration & Influencing- Effectively communicates and cooperates with peers, partners, leaders & customers to achieve outcomes. Builds relationships and creates an environment wherein people can naturally work together for the good of the company and our customers.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

Seeing Beyond the Job Ad

At Turnitin, we recognize it\'s unrealistic for candidates to fulfil 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you\'re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status, domestic partner status, AIDS or HIV status, height, weight, or association with members of a protected class.

Turnitin