Customer Operation(order Management)
Bangsar South, M14, MY, Malaysia
Job Description
Process and manage customer orders from receipt to delivery, ensuring accuracy and timeliness.
Handle order amendments, cancellations, rush orders, and disputes to ensure customer satisfaction.
Billing & Invoicing
Generate and issue invoices, ensuring compliance with billing terms. Follow up with customers for timely invoice payments and resolve billing discrepancies. Review and vet Letters of Credit (LCs) for accuracy and compliance.
Customer Support & Query Management
Address and resolve customer inquiries related to orders, pricing, and logistics. Conduct customer feedback surveys to measure satisfaction and identify areas for improvement. Maintain and update customer records, master data, and manual pricing adjustments.
Inventory & Supply Coordination
Assist the supply team with inventory management to ensure stock availability and order accuracy.
Compliance & Month-End Activities
Liaise with Indirect Tax, Legal, and Trade Compliance teams to resolve trade-related issues. Support month-end closing activities, including reconciliations and reporting.
Requirements:
Relevant Experience:
Minimum 2-3 years inorder management, logistics, or supply chain operations
.Shift Flexibility:
Willing to workshifts, standby hours, and handle urgent requests
as needed.Technical Skills:
Mandatory SAP proficiency
(SD/MM/Logistics modules preferred).Industry Preference:
Background inlogistics, freight forwarding, or trade compliance
is a strong advantage.Job Type: Contract
Contract length: 12 months
Pay: RM3,300.00 - RM3,600.00 per month
Benefits:
Professional development
Work Location: In person
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Job Detail
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Job IdJD1235071
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangsar South, M14, MY, Malaysia
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EducationNot mentioned