Job Description

Responsibilities :

Order Processing & Follow-up

Receive and review orders from sales or customers (quantity, specifications, delivery date, price, etc.) Coordinate with production and purchasing departments for materials and production scheduling Monitor production progress to ensure on-time completion

Customer Communication

Maintain regular communication with customers, providing updates and responding to inquiries Handle order amendments, urgent requests, or complaints Confirm details such as delivery dates, packaging methods, and shipping arrangements

Documentation & Reporting

Prepare and verify contracts, invoices, packing lists, bills of lading, and shipping documents Maintain and update order records, production schedules, and inventory reports Assist with import/export customs documentation (for export merchandisers)

ERP System Management

Enter, update, and track orders, production schedules, and inventory data in the ERP system Ensure all ERP records are accurate, up to date, and aligned with actual operations Generate ERP reports to support decision-making and workflow monitoring

Quality Control & Inspection

Arrange mid-production and pre-shipment inspections with internal QC or third-party inspectors Address and resolve any quality issues in coordination with relevant departments

Logistics & Delivery

Oversee packaging, container loading, and transportation arrangements Coordinate with freight forwarders, couriers, and warehouse teams Track shipments and update customers on delivery status

Other Duties

Assist superiors in handling urgent or special orders Facilitate communication between different departments Gather customer feedback and market information
Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM7,000.00 per month