Req ID: 114664
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim Detailed Description:
Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgement. Erroneous decisions or failure to achieve results may have a negative impact on the division\'s/department\'s operations, schedules, and/or performance goals. Works under minimum Supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions. Unusual problems are solved jointly with manager. Work is reviewed for application of sound technical judgment. May lead a work group or project team consisting of technical and support staff. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
Performs tasks such as, but not limited to, the following:
Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions. With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies. Strong participation in pricing/bid preparation and the development and management of contract terms. Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management). Communicates frequently with customers to help ensure satisfaction with the company and the products. Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs. Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes. Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews. Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
Knowledge/Skills/Competencies: * In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
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