Job Description

Duties and Responsibilities:
Level 1: Administrative

• General:
  • Follows documented order management and commercial procedures
• Communications:
  • Occasional phone calls/emails with customer to provide order and commercial status
  • Internal escalations to Supervisor upon recognition of mis-alignment of order/commercial dates
  • Maintain Customer Dashboards, scorecards, & UCT ERP system \xe2\x80\x93 weekly updates
• Order Management:
  • Obtains missing order information from Customers
  • Assists CPM 2/3/4 with order date management research
  • Ensure on time shipments & reconcile with Customer weekly
    • OTD to site commit date >/= 98%
    • OTD to Customer need date >/= 85%
  • Escalate material/labor shortages to meet site commit dates
  • May attend production meetings
• Commercial:
  • Obtains missing quote information (drawings, specs., other) from Customers
  • Assists CPM 2/3/4 quote pricing research
  • Monitors request for quotes and responses within 14 calendar goal
  • Prepares quotes for CPM Peer review or global review and approval
  • May submit monetary Customer claims for fees per CPM 2/3/4 authorization

Level 2: All Level 1, +2-years of experience, plus:

• General:
  • Follows documented order management and commercial procedures
• Communications:
  • Redlines GPA (Global Purchasing Agreement) and ISA (Inventory Stocking Agreement) for renegotiation by UCT Account Executives
• Order Management:

o Owns all order management deliverables to meet OTD to commit & need by date goals

• • Resolves production scheduling & shipping blocks in the ERP or escalations
  • Escalate material/capacity planning information internally to align site commit to Customer need dates
  • Ensures sales order Customer need date changes are managed to protect within the \xe2\x80\x9cfrozen window\xe2\x80\x9d
    • Negotiate with Customer drop-ins and pull-in orders and the impact to the existing orders in the UCT production schedule
  • Manages & publishes a daily production schedule report that clearly shows historical Customer need dates, UCT site commit dates, and alignment between the 2
• Commercial:
  • Owns all effective communications and closures to the commercial responsibilities listed on CPM 1
  • Prepares quotes for review and approval and submits to customers
  • Resolves invoicing problems with the Customer & UCT Finance
  • Negotiate pricing changes as required by business process
    • Escalate to Supervisor any Customer blocks to accepting pricing change
  • May be asked to produce revenue forecast for a product line and/or site
• Inventory Management
  • Manages and reports consignment/PACE programs OTD & inventory levels (Actual vs. Optimized) \xe2\x80\x93 weekly
  • Manages and reports Customer owned inventory usage quarterly and actual inventory parts and quantities

Level 3: All Level 2, +3 years of experience, (CFT Leader) plus:

• May be a people manager and have direct reports
• May be a global process center of excellence owner to drive effective use of the identified documented process owner
  • Reviews and analyzes processes/programs for opportunities to improve effectiveness and/or efficiencies (a bias will exist to automate everything Account Operations)
• Owns product line/site revenue forecasts relative to hard POs and 26 week forecast
  • Drives to have a hard PO for every forecasted order
• Has a copy of every applicable Customer contractual agreement
  • Aligns and redlines UCT procedures/process documentation to comply with agreed upon Customer requirements
  • Partners with Account Executives to redline Customer contractual agreements to reflect UCT interests
• Is a CFT (Cross Functional Team) Leader, responsible for all Customer or Product Line demand/commercial objectives. Details are:
  • Single point of accountability for the performance of the demand and commercial activities for all existing business at the site for that Customer/product line
  • Lead a cross-functional team with Order Management, Planning, Purchasing, Engineering, Quality, Operations functions \xe2\x80\x93 establish a regular cadence for the team to align on activities needed to meet or exceed goals and objectives
  • The CFT Lead will be responsible for both production and NPI orders
  • Accountable for the following:
    • All customer service level Agreements
    • Quality, Delivery, Cost
    • Provide a weekly 12 Month rolling PO/Forecast orders to ensure forecast will be met
    • Customer/product line Profit & Loss statement
    • Comparing quote vs. actual PO price to ensure revenue targets will be met
    • Gross Margin > 18% at a minimum (overall GM% - some product lines at 45%+)
    • Collecting on Customer claims per schedule committed to at 4B
      • Inclusive of stranded materials on revision changes
    • Identifying expedite fees (on inside lead-time orders; pull-ins; drop-ins\xe2\x80\xa6..)
    • Coordinating & facilitating Customer business/performance reviews
      • Quarterly reviews
      • Customer meetings \xe2\x80\x93 internal & external pre-alignment
    • All customer key process indicators
      • Regular cadence of internal reviews to govern performance
    • Order management to achieve OTD of 98+% to UCT commit & 85+% to Customer need by date
    • Setting of the priorities for the factory \xe2\x80\x93 based on Customer order priorities
    • Blocking inside lead-time orders, pull-ins, drop-ins, \xc3\xa0 align with planning/site GM \xc3\xa0 negotiate re-slotting with Customer & fees
    • Return Material Authorization management \xc3\xa0 follows the same rules as \xe2\x80\x9corder management\xe2\x80\x9d
    • Use the 12 month rolling forecast to provide Capacity / capability planning to ensure on-time delivery goals are met

Level 4: Senior Management Position. All Level 3 +5-years of experience, (CFT Leader) plus:

• May be a people manager and have direct reports
• Role model for people management skills, particularly influencing management and conflict resolution
• Manages Department budgets as required
• Develops long-term, multi-level relationships with customer accounts
• Responsible for site level execution of strategic initiatives and CIP activities

Knowledge, Skills and Abilities:

• Must be organized and data/fact driven. Present business cases using data.
• Exceptional analytical skills as the CPM moves from CPM 1 to CPM 4 levels
• Ability to take a business result. Know if it meets goal or not. Develop the root cause and corrective action plans to drive an action plan to close the gaps and meet/exceed the goals
• Attention to detail and exceptional organization and follow up skills.
• Good communication skills and ability to interact with internal and external customers.
• Strong influence-management, negotiation, leadership and assertiveness skills.
• Strong computer skills (MS Office suite, particularly Excel and MS Project) and database (SAP or related ERP at the site) experience.

Educational/Certification Requirement:

• Associates Degree or equivalent in technical, business, or financial discipline or equivalent experience for Level 1
• Bachelor\xe2\x80\x99s Degree or equivalent in technical, business, or financial discipline for Level 2-3
• MBA or Bachelor\xe2\x80\x99s Degree with PMP/PGMP certification for Level 4
• Successful completion of a negotiation certification course desired

Experience Requirement:
Work Experience:

• 3-5 years\xe2\x80\x99 experience in a semiconductor or similar industry Level 1-2.
• 5+ years\xe2\x80\x99 experience in a semiconductor or similar industry Level 3-4.

Management Experience (for people manager job only):

• Senior positions must have at least 5 years\xe2\x80\x99 experience in positions of increasing responsibility
• People management skills & experience desired for CPM 3 and 4 levels

Physical Demands and Working Conditions: This section is required for compliance with the Americans with Disabilities Acts (ADA) Criteria:
Work Environment:

• • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work is performed primarily in office environment.

Physical Demands :

• • Ability to kneel, reach, walk, push, pull and grasp.
  • Ability to lift up to 25 lbs.
  • Ability to move arms, hands and fingers.
  • Ability to sit for sustained periods of time.
  • Required to wear personal protective equipment.
  • Ability to talk on phone and use computer for extended periods of time may be required.

Environmental Exposure:

• • Required to wear personal protective equipment where applicable.
  • Subject to frequent interruptions.
  • Ability to talk on phone and use computer for extended periods of time may be required.
  • May involve exposure to moderate noise levels from printers, faxes, computers etc.

Overnight Travel: o Level 2 and above work may require out of town travel, depending upon assignment, training and meetings (10%).