Job Description

Detailed Description: Provides DL&IL supervision to subordinate mgrs&ee's performing diverse roles within large sites. This includes establishing 3-5 year plans/objectives,& developing policies for the function/unit. Accountable for projects/programs Detailed Description: Provides DL&IL supervision to subordinate mgrs&ee's performing diverse roles within large sites. This includes establishing 3-5 year plans/objectives,& developing policies for the function/unit. Accountable for projects/programs on a multi-functional,national/reg.basis. Work is guided by broad site objectives&corp.policy. Work requires developing solutions,precedents,&/or policies. Receives assignments in the form of objectives&sets goals to achieve objectives. Establishes long-term plans/objectives&recommends changes to policies. Develops dept budgets&goals. Erroneous decisions or failure to achieve goals results in critical delay in schedules &/or unit operation&may also have a company-wide affect. Provides direct supervision to others,or indirect through subordinate supervisors,& coordinates the activities of a section or dept with responsibility for results in terms of costs,methods,& ee's. Reviews ee's' performance&recommends ee compensationcoaches for improved performance&disciplines as necessary. Provides final approval for subordinate mgrs'/supervisors' salary&performance recommendations. Builds cross-func.relationships where persuasive skills,negotiation skills,& considerable tact are required to gain support. Interacts regularly with senior mgt or exec levels on matters concerning several func.areas,divisions &/or customers. Maintains positive relationships with key customers,suppliers,etc.,who have a significant impact on the success of the organization. Performs tasks such as,but not limited to,the following: Acts as the primary interface between the cust.&the company for managing specific programs to achieve planned revenue&profits for smaller cust.accounts. Works as a member of teams responsible for day-to-day activities of cust.accounts to ensure that product deliveries are on time&that projects/programs are on schedule. Projects/programs include:MRP volumes&commitments,new product devel.support,manuf.readiness reviews&contract execution. Coordinates&hosts regular program tracking meetings with the cust.&internal account team members to ensure ongoing communication&up-to-date progress/status reporting occurs. With guidance from more experienced team members,manages current&planned programs to achieve planned revenue. Develops plans to meet commitments&schedules for customers. Develops action plans to correct out-of-plan conditions. Communicates frequently with cust.to help ensure satisfaction with the company&the products. Solicits performance feedback&communicates information to internal teams&dept's. Prepares,distributes&analyzes cust.surveys&self-assessments. Receives&resolves cust.issues&complaints. Acts as a cust.advocate to drive prioritization of projects&responses to problems/issues. Manages cust.account profitability. Participates in forecasting&planning&monitoring of efficiency&execution of account strategies. Participates in the pricing/bid preparation process&contract devel.&mgt. Works with cost ENG,FIN&SCM staff to coordinate efforts to analyze costs&price variances. Monitors the impact on inventory of order changes&establishes procedures&charges to the customers. Provides performance reporting&analysis for monthly OPS Reviews&quarterly Cust.Performance Reviews. Collects information pertaining to inventory,revenue forecasting,expenses,fin.profitability&cust.satisfaction. Analyzes performance relative to targets. Develops&implements plans to address problem areas. Supports account planning,strategy devel.&sales. Works with sales,BD,FIN&cust.to understand the cust.needs&develop proposals to meet those needs&achieve company objectives. Participates in contract negotiations&helps develop long-term agreements on processes,charges,etc. Plays a key role in devel.account sales strategies&in this capacity works directly with sales&marketing to implement with the custo