Customer Quality Engineer
Bukit Mertajam, M07, MY, Malaysia
Job Description
1. Customer Interface
Serve as the primary contact for all customer quality matters.2. Quality Issue Management
Investigate customer returns, defects, or non-conformance reports (NCRs). Perform root cause analysis using tools such as 5 Why, 8D, Fishbone, DMAIC. Prepare and submit 8D reports or corrective action reports (CAR) to customers.
3. Corrective & Preventive Actions
Coordinate implementation of corrective actions with Production, Engineering, and QA teams. Verify effectiveness of actions taken to prevent recurrence. Monitor internal process improvements based on customer feedback.
4. Quality Data & Reporting
Track and analyze customer quality metrics (PPM, defect rate, yield, etc.). Provide monthly quality performance reports to management and customers. Maintain documentation in line with quality management system (QMS) requirements.
5. Continuous Improvement
Participate in quality improvement projects (Kaizen, Lean, Six Sigma). Support implementation of process improvements to meet customer requirements.
6. Audit Support
Prepare documents and participate in customer audits. Support internal and external audits related to product quality. Handle and respond to customer complaints, feedback, and quality alerts. Conduct customer visits, audits, and quality meetings when required.
Job Type: Full-time
Pay: RM2,500.00 - RM4,000.00 per month
Experience:
Quality: 2 years (Preferred)
Language:
Mandarin (Required)
Work Location: In person
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Job Detail
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Job IdJD1257955
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBukit Mertajam, M07, MY, Malaysia
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EducationNot mentioned