Job Description

Summary:

Responsible for managing customer complaint handling activities, conducting indepth

failure analysis, and ensuring effective corrective and preventive actions are

implemented to achieve customer satisfaction. The role requires strong analytical,

problem-solving, and communication skills to work closely with global and crossfunctional

teams in resolving customer quality issues and driving continuous

improvement.

Job Responsibilities:

Perform the role of customer complaint management and ensure 8D
methodology is applied while handling the report generations for our customers.

Develop corresponding problem verifications and define the necessary analysis
steps - you support the colleagues of our global production sites regarding

problem-solving.

Perform in-depth electrical failure analysis, data collection and data analysis to
support the customer complaint Failure Analysis Request (FAR).

Perform in-depth electrical failure analysis of rejects to support improvement
activities for front end, back end, Silicon foundry, OSAT and product line.

Work closely with Customer Interface, Design, Product, Package, Process
Engineering, and Manufacturing Operations with regards to investigations of

customer quality related issues, and the development and implementation of

test-related corrective actions pertaining to those issues.

Present innovative ideas, concepts, data and plan with high confidence in team
meetings and executive review meetings.

Job Requirements:

Degree in Electronics/ Electrical Engineering, a related field, or equivalent
experience and associated technical understanding.

1-3 years of professional experience in the area of Quality or Complaint
Management.

Good in critical thinking and systematic problem-solving skills e.g., DOE, 8D,
DMAIC, Process Mapping, FTA, 5-Why, Fish Bone, IS-IS NOT etc.

Excellent communication and mediation skills as well as intercultural
competence to successfully manage your stakeholders around the globe.

Good understanding in programming languages such as C, C++, Python, Perl
etc will be an added advantage

Mastery of Microsoft Office applications Good written and verbal presentation skills in English.
Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM7,000.00 per month

Experience:

Electrical Failure Analysis: 2 years (Required) Semiconductor: 2 years (Required)
Work Location: In person