Job Description

Ensure all walk - in customers are greeted and assisted pleasantly with their enquiries.

Attend and provide amicable solution in resolving customers' enquiries and complaint.

Monitor incoming calls are ensure calls are answered within three rings.

Provide information on current sales/service promotion of products to customers.

Monitor and prepare weekly, monthly report to After Sales Manager and Customer Care Department on the follow-up and reminder call status.

Maintain and update customers' data for sales and after sales department.

Conduct customer satisfaction survey at branches.

Assist branch activities in achieving excellent service standard in line with Company's and principal requirements.

Prepare "Thank You" letters to customers on new car booking and ensure customer retention.

Ensure the cleanliness of the customer's waiting area.

Perform any other duties that may be assigned by superior and the Company.

Job Types: Full-time, Permanent

Pay: RM1,900.00 - RM2,500.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Parental leave Professional development
Work Location: In person