Customer Relations Assistant (cra)
Kuala Lumpur, M14, MY, Malaysia
Job Description
Location
: Jalan Gombak, KL (nearby KLTS)Do you enjoy helping people, solving problems, and making every customer feel valued? We are a trusted automotive company in KL, where you'll play an important role in ensuring smooth and stress-free customer journeys.
Your Role
As aCustomer Relations Assistant (CRA)
, you'll be the first point of contact for our customers. From greeting them with a smile to guiding them through service or enquiries, you'll ensure every interaction is professional, caring, and efficient.Key Responsibilities
Welcome and assist customers in a friendly and professional manner. Handle enquiries via phone, WhatsApp, and in person. Coordinate service appointments, updates, and follow-ups. Advise customers on service/maintenance needs. Record and update customer details in the system. Support the sales & service teams in delivering excellent customer experiences. Build long-term relationships through attentive and caring service.
What We're Looking For
Minimum SPM/Diploma in Business, Communications, or related fields. Good communication skills (English & Malay; Chinese is an added advantage). Warm, approachable, and customer-focused personality. Organized and attentive to detail. Experience in customer service/automotive service is an advantage, but not required (training provided).
Job Type: Full-time
Pay: RM1,453.33 - RM3,449.66 per month
Benefits:
Free parking Maternity leave Opportunities for promotion Professional development
Work Location: In person
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Job Detail
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Job IdJD1316946
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned