Job Description

MohonKelayakan

• Minimum Diploma or Degree of any field
• At least 4 years of experience in Customer Service/Customer Relations/Retail Sales Operations
• Background from FMCG industry will be an added advantage
• Possess leadership qualities, able to guide and supervise a team
• Good communication and organization skills
• Comfortable with working daytime shifts

Tanggungjawab

• Manage daily operations at Counter including managing inventory and the retail floor space
• POS/Invoiving, sell-collection of online purchases
• Customer service
• Booking of in-store facilities
• Lead and manage a team of customer service staff to provide excellent service:
• 1) In charge of rostering, evaluate performance, providing feedback, coaching and motivating the team
• 2) Be the Brand Ambassador with strong floor presence, ensuring the team maintains a high standard of grooming and appropriate conduct consistent with our brand image
• 3)Enhance in-store experience and maximize sales conversion
• 4) Handle customer feedback and provide service recovery when necessary
• 5) Establish regular contact with distributors and maintain healthy relationships
• Manage in-store company assets by keeping visual merchandising and in-store POSM up-to-date and ensuring housekeeping is up-to-standard.
• Manage and execute in-store activities by working closely with Marketing department for sales and promotional activities, give suggestions to drive store traffic
• Track and report store performance according to agreed KPIs
• Other ad-hoc duties assigned

Manfaat

• Staff purchase
• Medical benefits
• Monthly incentive
• Yearly performance bonuses

Soal Jawab JawatanTanya soalan dan majikan akan menjawab tentang jawatan ini

Maukerja