Job Description

Drana (HQ) Hiring! Full Time Customer Relations Executive in Perak, Earn up to MYR 2,500 + commission - Ricebowl
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Customer Relations Executive
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MYR1,800 - MYR2,500 Per Month
Commission: MYR100 - MYR300
,
Fresh Graduates
Fewer than 10 applicants. Your chances are good!
Posted 4 hours ago o Closing 26 Mar 2026
Fewer than 10 applicants. Your chances are good!
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Requirements

• Entry-level candidates and fresh graduates are encouraged to apply.
• Proficiency in Bahasa Malaysiais mandatory, with excellent verbal and written communication skills.
• Demonstrated ability to actively listen to customer concerns and provide empathetic support.
• Strong problem-solving skills with the capacity to resolve conflicts effectively and efficiently.
• Familiarity with Customer Relationship Retentation (CRR) principles and practices.
• Work in Dr Ana Taiping.

Responsibilities

• Serve as the primary point of contact for customer inquiries, addressing questions, concerns, and feedback promptly and professionally via phone, email, and in-person interactions.
• Build and maintain strong, long-lasting customer relationships by understanding their needs, providing personalized support, and proactively anticipating potential issues.
• Actively listen to customer complaints and concerns, employing empathy and effective communication skills to resolve conflicts and find mutually agreeable solutions, escalating complex issues to the appropriate department when necessary.
• Collaborate with internal teams, including sales, marketing, and operations, to ensure customer needs are met and to improve overall customer satisfaction.
• Contribute to the development and implementation of customer service policies and procedures to ensure consistent and high-quality service
• Monitor customer satisfaction levels and identify opportunities to increase customer loyalty and retention through targeted initiatives and proactive communication.
• Prepare regular reports on customer interactions, feedback, and satisfaction levels to provide insights to management and inform decision-making.

Benefits

• Annual Leave
• EPF
• Medical Leave
• SOCSO
• Attendance Bonus (Monthly)
• Birthday Leave
• Compassionate Leave

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Medical and Hospitalisation Leave
• Training Provided

Skills
Customer Relationship Management Communication Skills Active Listening Empathy Conflict Resolution Problem Solving
Important Information
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Skills Required