Customer Relations Officer Småland

Petaling Jaya, Selangor, Malaysia

Job Description


Job ID: REF3111QDate posted: 04/12/2024 Company descriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand xc3xa2xc2x80xc2x93 and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job description

  • You handle the dailyxc3x82 operation of Smxc3x83xc2xa5land, the children playground such asxc3x82 registering kids for the playground admission, taking care of the children and ensure their safety during their stay in the playground.
  • You ensurexc3x82 good teamwork in the operation of the playroom during the day, which includes toilet needs and taking care of individual children, ensuring that there is a good balance among children per play activity.
  • You checkxc3x82 and maintainxc3x82 the safety and cleanliness of the playroom according to stated guidelines and checklists together with the cleaners and technical staff.
  • You assist to handle emergency casesxc3x82 happeningxc3x82 in Smxc3x83xc2xa5land, such as accidents, incidents or suddenxc3x82 sickness.xc3x82
  • You ensure safetyxc3x82 and evacuation procedures are carried out, such as handling missing children and evacuation in case of fire or emergency announcement.
  • You assist to make announcement through the internal paging system when necessary.
  • You communicatexc3x82 to the manager on issues, concerns, and incidences with regard to safety and security of the children and ensures the IKEA store is a safe and secure environment at all times for visitors and co-workers.
  • You submit a daily Smxc3x83xc2xa5land report (number of children and results in case of accident) and record information accurately so that the resulting analysis can be used to improve customersxc3xa2xc2x80xc2x99 future shopping experiences.
  • You check the availability of toys and videos, ensure these are fully functional and organize the store toys and materials to ensure order in activity areas.
  • You assume responsibility for other tasks and projects as they occur
Qualification
  • You havexc3x82 passion inxc3x82 working with children and parents.
  • You have experience in working with, entertaining and creating stimulating environments for children of different ages.
  • You have experience inxc3x82 organizing and participatingxc3x82 recreational activities and games.
  • It will bexc3x82 an added advantage if you have previous experience working in child day carexc3x82 and/ or having a first aid certification.
  • You are able to understand the individual differences in ability, personality and interest.
  • You have good communication skills in both Malay and English.
  • You are able to accept criticism and deal calmly and effectively within high-stress situations.
More InformationImportant Note:
You are invited to thexc3x82 Life at Home journey with IKEA. Click >> *xc3x82 to begin your journey. Kindly note that your job application will bexc3x82 processedxc3x82 when you complete the assignment.xc3x82*If you can't access the link, please go to the original job posting at Smart Recruiter.xc3x82xc3x82Working with us has its rewardsWherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:IKEA discountsCo-workers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.Flexi benefitsWe offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.Maternity and paternity leaveWe give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys xc3xa2xc2x80xc2x93 and responsible xc3xa2xc2x80xc2x93 at home.GiftsWe enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards/Work environmentAs home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and create a relaxed, open atmosphere where we work side by side.Incentive planAll co-workers may earn an annual financial reward when we meet our shared business objectives.Free ParkingAll co-workers are given free parking.xc3x82Please apply by 31 December 2024.xc3x82 Save

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Job Detail

  • Job Id
    JD1081794
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned