Job Description

We are seeking a reliable and well-spoken Customer Relationship Executive to manage customer calls and inquiries related to the car park and valet services. This role is based at our HQ, where the CRE will act as the first point of contact, providing real-time assistance to customers, resolving problems, and ensuring a smooth parking or valet experience. The ideal candidate must be able to think independently, work with minimal supervision, and possess strong knowledge of parking site operations, rates, and procedures.

Job Responsibilities:

Customer Interaction:

Answer customer calls, assist with parking/valet inquiries, and guide through car park entry, payment issues, and valet services.

Provide Accurate Information:

Stay updated on parking rates, locations, and procedures to guide customers.

Support:

Explain car park & valet services, charges, and assist with locating vehicles.

Problem Solving:

Resolve issues like gate errors, lost tickets, or overcharges, and escalate when necessary.

Knowledge Management:

Keep informed on operations updates, promotions, and site changes.

Complaint Handling:

Respond empathetically to complaints, escalate as needed, and provide timely resolutions.

Record Keeping:

Log customer interactions and submit daily reports on any issues.

Team Coordination:

Work with internal teams to resolve issues and ensure smooth operations.

Professionalism:

Maintain a quiet, professional workspace and respond to team messages during work hours.

Customer Education:

Guide customers on parking systems (auto-pay, QR codes, etc.) and help resolve issues.

Monitor Site Status:

Track live parking system data and report issues to relevant teams.

Follow-Up:

Contact customers to check if their issues were resolved and ensure satisfaction.

Administrative Tasks:

Assist with daily reports and updates to internal documents and FAQs.

Team Meetings & Training:

Attend briefings, share feedback, and participate in refresher training sessions.

Seasonal Support:

Handle high call volumes during peak seasons and special events.

Requirements:

Education:

Minimum SPM; diploma/degree in customer service, hospitality, or related fields preferred.

Experience:

Prior experience in customer service or call centers is a plus, preferably in related industries.

Skills:

Strong communication (Malay & English), problem-solving, and technical skills (Excel, CRM tools).

Personal Attributes:

Empathy, patience, self-motivation, and professionalism.

Additional:

Must be available for shifts, including weekends and public holidays, and able to work in a team.
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,700.00 - RM4,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person