Job Description

Mohon
Kelayakan

• 1-3 years of working experience in customer service (fresh graduates with strong skills will be considered)
• Experience in customer service, client relationship management, or sales support preferred
• Strong interpersonal and communication skills to maintain customer trust
• Good customer insight and problem-solving ability
• Good communication skills in English, Bahasa Malaysia, and Mandarin (read & write)
• Proactive, attentive, and capable of building rapport with diverse customers
• High sense of responsibility for customer satisfaction and long-term cooperation
• Minimum SPM qualification (Diploma/Degree preferred)
• Proficient in Excel, Google Sheets, and CRM systems (experience preferred)
• Familiar with WhatsApp, social media, and other customer communication tools
• Strong time management skills and ability to work under pressure
• Team player with the ability to work independently when required

Tanggungjawab

• Build and maintain strong customer relationships to enhance satisfaction and loyalty
• Handle daily customer communication and issue resolution, ensuring timely responses to customer needs
• Conduct regular follow-ups with clients/students, gather feedback, and propose improvement actions
• Assist in planning and executing customer care activities (e.g., festive greetings, birthday wishes, follow-up calls)
• Manage and update customer database, ensuring accuracy and completeness of information
• Analyze customer data to support retention strategies and upsell/resell opportunities
• Collaborate with Sales, Customer Service, and Marketing teams to improve customer experience and conversion rates

Manfaat

• Public transport accessible
• Performance bonus
• Annual company trips
• Team Building
• EPF, SOCSO

Kemahiran
Customer Relationship Management (CRM) Communication Skills Interpersonal Skills
Peringatan Penting
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