Job Description

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Customer Relationship Management Executive
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MYR3,000 - MYR3,500 Per Month
KL City,
Fresh Graduates
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Posted 4 hours ago o Closing 27 Aug 2026
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Company Highlights

• Numerous of Benefits
• Team Bonding
• A lot rooms for improvement

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Requirements

• Minimum SPM or higher qualification.
• Strong communication and negotiation skills (Mandarin, Cantonese, and English preferred). We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients.
• Customer Services experienced is an advantage (fresh graduates are welcome to apply).
• High attention to detail, with the ability to manage rates and transaction information accurately.
• Good time-management and problem-solving skills.
• Comfortable working with chat-based communication.
• Immediate availability will be prioritized.
• Basic computer skills (Google Docs, Excel, Gmail, etc.).
• Willing to work on a rotating weekend schedule and perform overtime when required.

Responsibilities

• Manage customer communication mainly via chat messaging, with occasional phone calls.
• Provide customers with accurate and up-to-date exchange rate information.
• Build and maintain strong relationships with clients to encourage repeat business and trust.
• Negotiate exchange rates with customers and obtain agreement before passing instructions to the relevant department for processing.
• Ensure transaction statements are prepared and delivered to clients in a timely manner.
• Forward finalized statements from the operations department to clients.
• Work closely with internal teams to ensure smooth and efficient processing of customer transactions.
• Maintain a professional, responsive, and customer-focused approach at all times.

Benefits

• Attractive performance bonus (up to 4 digits monthly)
• Cash out unused annual leave
• Monthly transportation and parking allowance

Additional Benefits

• Staff Activities
• Training Provided
• Annual Leave
• Annual Bonus
• Performance Bonus
• Allowance Provided

Skills
Customer Relationship Management (CRM) Client Communication Problem Solving Negotiation Attention to Detail Analytical Thinking Cross-Selling Sales Strategy

Skills Required