Job Description

About the job Customer Relationship Management Manager (CRM)
Company Background:
Our client is a growing MLM company specializing in wellness products. In line with their expansion, they are looking for a Customer Relationship Management (CRM) Manager to be part of their dynamic team in Puchong.
Job Responsibilities:

• Design and implement CRM strategies that improve customer satisfaction, retention, and loyalty, while also creating meaningful post-purchase engagement.
• Develop creative methods to maintain customer interaction after purchase, ensuring customers feel continuous support from the company, even in cases without active sales representative contact.
• Maintain and optimize the CRM platform to ensure data accuracy, seamless automation, and efficient workflows with all data accessible for reference, analysis, and reporting.
• Create and execute loyalty programs, after-sales communication strategies, and educational content to build trust, strengthen relationships, and encourage repeat purchases.
• Deliver a consistent and supportive experience across every stage of the customer journey, working closely with cross-functional teams.
• Monitor and evaluate CRM campaign effectiveness, emphasizing post-purchase metrics such as repeat purchase rate, customer activity, and feedback.
• Ensure CRM practices comply with relevant regulations and data privacy laws, safeguarding customer trust and business integrity.
• Stay updated on CRM trends, tools, and technologies to introduce innovative solutions that enhance customer engagement and strengthen long-term bonds.

Job Requirements:

• Minimum a Bachelor's Degree in any relevant field.
• At least 6 years of working experience in CRM Management, customer experience or related field where 2 years in lead/ managerial level.
• Experience in customer segmentation, retention strategies and loyalty programs.
• Knowledge of data protection regulations and CRM best practices.
• Ability to manage multiple job in a fast-paced environment.
• Excellent communication and interpersonal skills to collaborate with internal teams and engage customers effectively
• Able to communicate in English & Mandarin (Due to business nature)

Working Hour:
Monday - Friday, 9:00am - 6:00pm
Only shortlisted candidate will be notify.

Skills Required