Job Description

Am Life International Hiring! Full Time Customer Relationship Management Manager in Selangor, Earn up to MYR 10,000 - Ricebowl
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Customer Relationship Management Manager
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MYR8,000 - MYR10,000 Per Month
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Posted 4 hours ago o Closing 18 Feb 2026
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Requirements

• Bachelor's degree in Business Administration, Marketing or a related field
• Minimum of 5 years of experience in CRM management, customer experience or related field
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Excellent communication and interpersonal skills to collaborate with internal teams and engage customers effectively
• Experience in customer segmentation, retention strategies and loyalty programs
• Knowledge of data protection regulations and CRM best practices
• Ability to manage multiple job in a fast-paced environment

Responsibilities

• Design and implement CRM strategies that improve customer satisfaction, retention and loyalty, while also creating meaningful post-purchase engagement
• Develop creative methods to maintain customer interaction after purchase, ensuring customers feel continuous support from the company, even in cases without active sales representative contact.
• Maintain and optimize the CRM platform to ensure data accuracy, seamless automation, and efficient workflows - with all data accessible for reference, analysis, and reporting.
• Create and execute loyalty programs, after-sales communication strategies, and educational content to build trust, strengthen relationships, and encourage repeat purchases.
• Deliver a consistent and supportive experience across every stage of the customer journey, working closely with cross-functional teams.
• Monitor and evaluate CRM campaign effectiveness, emphasizing post-purchase metrics such as repeat purchase rate, customer activity, and feedback.
• Ensure CRM practices comply with relevant regulations and data privacy laws, safeguarding customer trust and business integrity.
• Stay updated on CRM trends, tools, and technologies to introduce innovative solutions that enhance customer engagement and strengthen long-term bonds.

Benefits

• Company Trip
• Staff Purchase
• Annual Leave

Additional Benefits

• 5 Working Days
• Staff Activities

Skills
Customer Relationship Management (CRM) Business Development Relationship Building Client Communication
Important Information
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Skills Required