Job Description

MHA Consultancy Services Hiring! Hybrid Customer Retention Executive in WP Kuala Lumpur, Earn up to MYR 3,500 + commission - Ricebowl
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Customer Retention Executive
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MYR3,000 - MYR3,500 Per Month
Commission: MYR1,800 - MYR2,500
,
Fresh Graduates
Fewer than 40 applicants. You still have a chance!
Posted 21 minutes ago o Closing 27 Aug 2026
Fewer than 40 applicants. You still have a chance!
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Company Highlights

• Nearby Public Transportation
• Monthly transportation & Parking Allowance
• Basic Salary + Commission

Requirements
Requirement

• SPM/STPM/Diploma/Degree in any field
• Fresh graduate is welcome to apply
• Prior experience in customer service, call center, or tele sales is an advantage
• Fluent in Bahasa Malaysia (spoken & written) is preferably.
• Fluent in Mandarin (spoken & written) is an advantage.
• Able to work under pressure and meet daily targets
• Willing to work shift schedules, including weekends and public holidays
• Positive attitude and good problem-solving skills

Job intro

• Type: Permanent
• Customer Retention Executive - Sales (Loan & Financing)
• Basic Salary: RM3,000 + Commission
• Work Mode: Weekday On-site; Weekend & PH Work From Home
• Working Hours: 6 working days per week; can self arrange off day
• Project: Personal Financing, Loan

Responsibilities

• Proactively reach out to existing customers to understand their needs and offer suitable loan solutions.
• Build strong relationships with loyal customers to increase engagement and satisfaction.
• Follow up on loan applications, assist in resolving issues, and ensure smooth processing.
• Achieve individual targets for customer activation, conversion rate, and satisfaction scores.
• Collaborate with the team to improve customer communication and retention processes.

Benefits

• Basic salary + Commission
• EPF, SOCSO, and EIS contributions
• On-the-job training provided
• Career advancement opportunities
• Supportive team environment
• Staff acitivities

Additional Benefits

• Staff Activities
• Training Provided
• Allowance Provided
• EPF / SOCSO / PCB

Skills
Positive attitude problem-solving skills customer service
Important Information
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Skills Required