Job Description

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Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

JR37720 Customer Sales Operations Specialist (Chinese speaking)

As a Customer Sales Operations Specialist, you will be responsible for interacting with our customer base to maintain and grow Micron\xe2\x80\x99s customer relationships. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while considering Micron\xe2\x80\x99s best interest. In Order Management Organization, we aim to make the order process as efficient as possible and ensure we take full ownership and responsibility for solving any customer issues. This will require you to build and maintain a network of contacts with internal teams to help support and ultimately provide an exceptional experience for Micron\xe2\x80\x99s customers. As a Customer Sales Operations Specialist, you will achieve this by continually striving towards our Global Order Management Organization\xe2\x80\x99s Mission; \xe2\x80\x9cEnable Micron to be the top supplier for our customers by effectively orchestrating customer communication and orders from inception to fulfillment and managing the people, processes and data connected to the order as it moves throughout the lifecycle\xe2\x80\x9d.

Responsibilities and Tasks

Key Responsibilities: (Customer Service)

• Sox compliant order entry and management of orders.

• Day to day management of customers\xe2\x80\x99 accounts ensuring that a professional, collaborative and engaged relationship is developed and maintained.

• Ensure proactive steps are taken to optimize sales plans, maintain target inventory and meet other metric goals.

• Proactive monitoring/analyzing of sales forecast to identify gaps between supply and demand.

• Collaborate closely with internal partners for operational efficiency.

• Focal point for customer related operational issues /escalations.

• Identify and strive for continuous improvement including the establishment of global best practices for customer support.

• Remain knowledgeable about all organizations products and services to support sales efforts, as well as Customers\xe2\x80\x99 products and market to better serve customers\xe2\x80\x99 needs and to represent Customer at Micron.

Education

Degree Holder

Experience

Additional Information:
3-5 years related experience in similar job is preferable. Not Specified

Qualifications

• Strong communication and interpersonal skills

• Energetic team player with a demonstrated drive for high performance.

• Adaptability to change in a highly dynamic/challenging work environment.

• Strong organizational skills, ability to prioritize, multi-task and manage your own time.

• Self-motivated, driven, dedicated, and willing to learn with a desire to succeed.

• Excellent problem solving skills.

• Ability to communicate fluently, English is required; Chinese, Japanese speaking are preferable.

• Knowledge on basic to intermediate Supply Chain is desired.

• Adopt a flexible approach to increase and maintain the quality of service.

• Intermediate computer skills in Microsoft Office. Experience with ERP/CRM systems (ideally SAP, Salesforce.com, SharePoint, Model N, Power BI, Celonis). Must demonstrate a technical aptitude to learn new software tools.

• Basic finance and accounting knowledge is desired.

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron\xc2\xae and Crucial\xc2\xae brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities \xe2\x80\x94 from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

Micron