Job Description

Respond promptly to customer inquiries via phone, WhatsApp, and email. Investigate and resolve issues, aiming for first-contact resolution. Coordinate with internal departments to solve complex problems. Maintain accurate installer records and update system information. Generate reports on customer feedback and service trends. Communicate effectively with installers and teams for smooth operations. Gather and document feedback to improve products and services. Identify service inefficiencies and suggest improvements. Support the development of service policies and ensure compliance. Prioritize tasks to meet deadlines and support team projects.

Qualifications

Basic computer skills, including in Microsoft Office applications (Word, Excel, and PowerPoint). Highly organized with great attention to detail. Ability to work independently and as part of a team. Eagerness to learn and adapt to new tasks and challenges. Fast learner Can start immediately
Job Type: Part-time

Pay: RM12.00 per hour

Benefits:

Opportunities for promotion Professional development
Work Location: In person