Job Description

Responsibility
- Coordinate filter replacement appointments between customers and service technicians
- Ensure efficient scheduling and dispatching of service personnel to fulfill filter replacement requests.
- Optimize service routes and schedules to maximize efficiency and minimize customer inconvenience.
- Respond to customer inquiries via email and live chat in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Resolve customer complaints and issues efficiently, escalating to higher-level support when necessary.

Requirements
Strong communication and interpersonal skills.
A positive, service-oriented and professional attitude towards customers always.
Able to work under minimal supervision and able to multi-task
Ability to handle difficult situations with professionalism and patience.
Fluent in Mandarin for both oral and written as the person need to deal with Mandarin speaking clients.
Able to work on Sundays, with rest days scheduled on weekdays.

Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month

Language:

Mandarin (Preferred)
Work Location: In person