Job Description

Purpose of the Job: To manage all after-sales customer issues and handle related administrative tasks.

Responsibilities:

Handle Service Complaints

Check, register, and follow up on all SVC (Service Center) complaints from customers and dealers. Attend to customer enquiries and provide service status updates.

Reporting & Documentation

Prepare and submit the master list report to relevant parties. Prepare and submit RMA (Return Material Authorization) registration. Prepare and submit monthly SVC contractor claims.

Data Management

Key in and update data in the CRM system for monthly SVC Ensure accuracy and completeness of records for all SVC activities.

Coordination of Deliveries

Arrange delivery of rolling set to customers and follow up on the collection of defective units. Complete defective part/set registration in the system.

Meeting & Communication

Arrange meetings or online meetings (virtual) with customers, Singer, and V-Comm. Communicate with internal and external stakeholders to ensure smooth service operations.

Job Requirements

Minimum 1 year of working experience in a related field. Possess at least SPM / Diploma in a related discipline. Proficient in Microsoft Office (Excel, Word, Outlook, etc.). Good communication skills in English and Bahasa Malaysia (spoken and written). Able to communicate effectively with customers and service (SVC) contractors.
Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,700.00 per month

Benefits:

Free parking Maternity leave
Work Location: In person