Job Description

Working hours

: 7am-4pm; 8.30am-5.30pm; 1pm-10pm

Job Responsibilities:

3-month training in different customer contact channels. Build rapport and long term relationships with Clients while providing excellent customer service standards. Create shipment booking arrangements Entertain customer's enquiries on product & services Collaborate well with Sales & Operation teams. Manage multiple customer contact channels: (Inbound/ outbound calls, Emails, Live Chats, Social Media Platforms , and etc) Achieve

monthly KPI

of dates arranged & waiting time. Manage and update list of Clients assigned regularly and promptly. Handle High profile customers. To liase with product team to improve operational workflow. To provide general operational and sales support.

Job Requirements :

Candidate must possess at least a Diploma, Advanced/Degree, any field.

At least 1 year

experience in Customer Service Required skill(s):

Call Center background,

Customer Service, Coordinating Skill. Possess

excellent

verbal and written communication skills in

English

. Result driven and works well with

KPI

. Comfortable working with different modes of communication for liaison work (Primarily on non-voice channels ). Willing to work at Kerinchi, Bangsar. Must be able to commit to three rotational shifts. (Morning, Noon & Evening)

No midnight shift required

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Education:

Diploma/Advanced Diploma (Required)
Experience:

Customer service: 1 year (Required)
Language:

English (Required)
Work Location: In person