Job Description

Company DescriptionSports Direct Malaysia is currently looking for Customer Service Advisor to join our growing team.Malaysia marks the first direct retail investment in Asia through a joint venture partnership with Malaysian owned MST Golf Group of companies, a well-established golf retailer and service provider in the region. Sports Direct Malaysia currently operates a total of 32 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 72 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs 1200 staff with a view to expanding rapidly across Asia in the coming years.We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern spacious environment. The stores are uniquely zoned by key sports categories which include; SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, beach, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids) & SD Outdoor (Hiking, trekking, camping & fishing).

• Key contact point for web customers and outlets across the Group on all queries.
• To answer customer queries by e-mail, phone and any other communication channels.
• Responsible to resolve any problems raised by outlets and web customers.
• Overseeing all orders placed on web sites.
• Liaising with couriers agencies to arrange all deliveries.
• Managing returns and arranging exchanges.
• To review and validate orders.

• Candidate must possess at least a Diploma or Degree in Advertising/Media, Business Studies/Administration, Mass Communications, E-commerce or equivalent.
• Fresh graduate or previous 1 year experienced in customer service or call centre.
• Excellent communicator over the phone with ability to maintain a friendly and calm manner when dealing with all customers.
• Good knowledge in Microsoft Office applications.
• Must have a good understanding of retail and administration functions.
• Able to prioritize tasks, take own initiative and meeting deadlines.
• A team player, flexible and high adaptability skills to meet business needs.
• Fluent spoken and written in English.
• Able to work on night shift during weekday, weekend and public holiday.
• Full-Time positions available.

• A relaxed dress policy
• 20% off for all group brands including family.
• Insurance coverage

• 5 days work week

Frasers Group