Customer Service Advisor
Job Description
Key contact point for web customers and outlets across the Group on all queries. To answer customer queries by e-mail, phone and any other communication channels. Responsible to resolve any problems raised by outlets and web customers. Overseeing all orders placed on web sites. Liaising with couriers agencies to arrange all deliveries. Managing returns and arranging exchanges. To review and validate orders. Qualifications Candidate must possess at least a Diploma or Degree in Advertising/Media, Business Studies/Administration, Mass Communications, E-commerce or equivalent. Fresh graduate or previous 1 year experienced in customer service or call centre. Excellent communicator over the phone with ability to maintain a friendly and calm manner when dealing with all customers. Good knowledge in Microsoft Office applications. Must have a good understanding of retail and administration functions. Able to prioritize tasks, take own initiative and meeting deadlines. A team player, flexible and high adaptability skills to meet business needs. Fluent spoken and written in English. Able to work on night shift during weekday, weekend and public holiday. Full-Time positions available. Additional Information What\'s in it for you A relaxed dress policy 20% off for all group brands including family. Insurance coverage Working hours 5 days work week
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Job Detail
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Job IdJD999818
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned