Job Description

Mohon
Penerangan Kerja
Kelayakan
Role -Customer Service Advisor I
Location - Cyberjaya & Petaling Jaya
Project - Travel
Language - Mandarin + English
Education - SPM and Above
Working hrs - 24/7 rotational shifts, 2 Days off in a week
Budget -RM3500 - RM4500 + 300 KPI + 300 Night Shift Allowance
Job Profile Summary: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Candidate Profile

• High school diploma with three to six months of relevant experience preferred

• Courteous with strong customer service orientation

• Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.

• Ability to effectively communicate, both written and verbally as a bilingual speaker for first language of support as well as English. (With basic understanding to industry related terminologies).

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws
Tanggungjawab
Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Interested candidates can contact us on details below. Email: OR WhatsApp: +60 3229
Manfaat

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO
• Meal Provided
• Double Pay for working on PH
• Performance
• Bonus
• Work-Life Balance

Manfaat tambahan

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• Insurance
• Performance Bonus
• Flexible Working Hours
• Staff Meal

Kemahiran
Customer Service Chinese Language Proficiency (Mandarin or Cantonese) Problem Solving Customer Support Customer Experience
Peringatan Penting
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Skills Required