Job Description

• Min SPM (min pass in Math, Eng) + 1 year accumulated full-time working experience in CS, Sales, and Marketing. Fresh Diploma holders / Freshgrads will also be considered.
• Good communication skills- ability to listen, understand questions and provide relevant responses, ability to articulate/express oneself clearly to get the message across, speech is clear + good tone of voice
• Language proficiency in English is a must.
• Typing skills - 28 wpm
• Basic mathematical computation skills
• Fast learner, able to grasp the knowledge of telecommunications services quickly.
• Familiar with PC usage & knows how to navigate around websites/portals.
• Customer Focused- Has good measure of confidence level - i.e. not easily intimidated by irate customers, not timid

• 5 days per week
• Morning shifts: 9 am till 6pm.

• Candidates must possess at least SPM/Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree in any field
• Work Experience: Minimum 2 years of Customer Service Experience. Fresh grad are welcome to apply.
• Applicants should be a Malaysian Citizen
• Excellent English communication skills
• Able to speak MANDARIN will be added advantage
• Confident with corresponding clients over the phone
• Good working knowledge of Microsoft office applications
• Strong thirst for knowledge and ability to learn fast
• Preferably candidates with experience in Customer Service
• Applicants must be willing to work on Shift Rotation Basis

• Shift Allowance
• Language Allowance - For mandarin speaker only
• Key Performance Index Allowance
• Medical Benefits provided

• Perform outbound calls to customers and/or shippers to clarify information, research issues, inquiries related to Ninja van products, and services.
• This job sometimes requires follow-up calls or emails. All interactions must be documented and also updated in the RM system.
• To provide customer service support to all customers and endeavor to deliver excellent service and make every encounter a delightful one for our customers.
• Handle all outbound tasks via phone with the utmost professionalism and ensure high-quality customer service is provided at all times.
• Update our internal CS Systems with customer information & customer inquiries.
• Provide complete and accurate responses to customers -make reference to our internal information portal (which contains detailed information on our products & services) for additional information if required.
• Adhere to work schedule as planned.
• Use call center technologies, and ensure that all actions taken to handle customers\' inquiries, problems and complaints are in compliance with the Company\'s Standard Operating Procedures and Policies and escalate any exceptions to the relevant departments for further advice.
• Keep yourself abreast with all the latest information on the company\'s product, services, marketing plans, procedures, and of any changes in policies and standard procedures, so as to ensure that this related information is being communicated to our customers with accuracy, and in a consistent manner.
• Feedback / escalate any urgent/critical issues or problems to management on a timely basis.
• Maintain confidentiality of the organization\'s customers and data.
• Maximize opportunities to up-sell or cross-sell company products and services.
• Ensure individual/team KPIs are met/achieved consistently.
• Attend all required and necessary meetings and training sessions arranged by the department/company as and when required.

• Managing incoming calls and emails from clients.
• Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem ; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Identifying and assessing clients need to ensure service excellence
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer\'s experience.
• Handling day-to-day administrative task
• Responsible for compiling and generating reports as they relate to customer service surveys.
• Develop the strategy the team will use reach its goal
• Create reports to update the company on the team\'s progress

• Medical Benefits provided
• Young culture environment
• EPF/SOCSO

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