Job Description

e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-5b2d4898>Customer Service Agent (Mandarin Speaking)FollowMYR2,800 - MYR3,500 Per Month,Fresh GraduatesFast ResponseBe an early applicant!Posted 4 hours ago xe2x80xa2 Closing 20 Jan 2025Be an early applicant!SaveApplyRequirements

• Candidate must possess at least a SPM.
• Required language(s): Fluent in Mandarin (English will be an added advantage).
• Fresh graduates who are interested to start their career in a call center are also encouraged to apply - Full Training Provided
• Applicant must be willing to work on 24*7 Rotational shifts and Monday to Sunday (5 days).
• Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
• Skill needed: Communication skill, problem-solving, patience, time management

Responsibilities

• Handling all inbound calls pertaining to customer general inquiries, complaints, comments,feedback and other raising issue related to the company's products.
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA

Benefits

• 5 working days in a week
• EPF & SOCSO
• Sick leave
• Annual leave
• Quarterly staff recognition and appreciation
• Stage: Customer Service Executive

Senior Customer Service Executive
Team Leader
Senior Team Leader
Assistant Manager
Manager
Senior Manager * IJP - Internal job program. Opportunity to transfer to the candidate's favorite departments (E.g. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year

• Training provided
• Performance bonus
• Medical insurance

Additional Benefits

• EPF / SOCSO / PCB
• Training Provided
• Overtime Pay
• Annual Leave
• Medical and Hospitalisation Leave
• Medical Insurance
• 5 Working Days

SkillsFluent in Mandarin Customer Communication Problem-Solving Patience Time ManagementImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Ricebowl