Job Description

Hybrid working mode
Fast career progression
Attractive remuneration.
A leading manufacturing multinational corporation. With a 30 billion USD worldwide market, it is looking to expand its Malaysia Shared Services Center and hire Customer Services Associate.
1. Order & Delivery Management
Responsible for processing customer orders received via multiple channels (phone, email, fax, mail), confirming orders, and ensuring timely delivery.
Handles delivery discrepancies and proactively communicates delays or changes.
2. Billing & Invoice Handling
Manages billing setup, amendments, and completion including e-invoicing, debit/credit memos, and manual invoices.
Resolves disputes related to billing adjustments, cancellations, and returns.
3. Export Documentation
Supports export operations by preparing necessary documentation and assisting with additional tasks as assigned by the supervisor.
4.Customer Interaction & Problem Solving
Acts as a point of contact for customer inquiries, providing updates and resolving issues related to product delivery and documentation.
Qualifications & Skills
Requires a Bachelor's degree
Preferably 1 year of experience in customer service.
Strong English communication & Mandarin speaking.
SAP system knowledge is preferred.
How To Apply
To apply, please click "APPLY NOW" or email Amanda Lee at amanda.lee@ambition.com.my. Data provided is for recruitment purposes only.
Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.
JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

Skills Required