Customer Service (ai Industry)
Johor Bahru, M01, MY, Malaysia
Job Description
Key Responsibilities
Customer Support
Respond to customer inquiries via chat, email, or call Troubleshoot basic technical issuesProduct Training
Conduct onboarding sessions Guide users on product features and updatesCustomer Guidance
Help customers maximize product value Offer proactive tips and solutionsRemote Support
Use remote desktop tools to assist users Escalate complex issues to the tech teamRequirements
Good spoken & written English, Mandarin, Bahasa Melayu Tech-savvy, fast learner Experience with SaaS or AI tools (bonus) Familiar with Zoom/Google Meet & remote desktop tools Friendly, helpful, and solution-oriented
Bonus Skills
CRM knowledge (e.g., HubSpot, Zendesk) Multilingual (Mandarin, Malay, etc.) Experience in training or onboarding
Job Type: Full-time
Pay: RM2,000.00 - RM4,000.00 per month
Benefits:
Opportunities for promotion Professional development
Application Question(s):
Are you able to on call off office hour and weekend
Language:
Mandarin (Preferred) Bahasa (Preferred)
Willingness to travel:
50% (Preferred)
Work Location: In person
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Job Detail
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Job IdJD1292115
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohor Bahru, M01, MY, Malaysia
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EducationNot mentioned