Job Description

Executive \xe2\x80\x93Customer Service (Airlines) The Position:- The Executive \xe2\x80\x93Customer Service will be required to manage incoming calls and emails from customers pertaining to ticketing, flight reservations and related products and services. The position will require you to support the contact centre in spoken and written English and Bahasa Malaysia as well as English, Bahasa Malaysia and Mandarin. The Requirements:- \xe2\x80\xa2 SPM/STPM/Diploma/Degree in any discipline. \xe2\x80\xa2 Excellent command of spoken and written English and Bahasa Malaysia as well as English, Bahasa Malaysia and Mandarin. \xe2\x80\xa2 Experience in ticketing and customer service in the travel industry will be an added advantage. \xe2\x80\xa2 Possess initiative, able to work independently and as a team. \xe2\x80\xa2 Dynamic, highly motivated and a result-oriented team player with good interpersonal skills The Package:- \xe2\x80\xa2 Attractive Salary : English and Bahasa Malaysia : RM 2800 : English, Bahasa Malaysia and Mandarin: RM 3500 \xe2\x80\xa2 The probation period is 3 months. \xe2\x80\xa2 Performance Related Bonus on a quarterly basis for confirmed staff. \xe2\x80\xa2 Contact Centre Operating Hours : 24/7 \xe2\x80\xa2 Work days/Hours : 5 day week, shift based; off days based on roster. \xe2\x80\xa2 15 days Annual Leave. \xe2\x80\xa2 14 days Medical Leave. \xe2\x80\xa2 Medical and hospitalization insurance coverage.
Please fill in Scicom (MSC) Bhd is a leading Malaysian technology and Business Process Outsourcing (BPO) company, bringing the power of the world\'s emerging technologies to companies all over the world. Our strength lies in being an end-to-end service provider, deploying recognised integrated and forward-thinking solutions to help our clients succeed in the digital age. Scicom (MSC) Bhd 25th Floor, Menara TA One Jalan P. Ramlee 50250 Kuala Lumpur Malaysia www.scicom-intl.com 03- 21621088 hr.recruitment@scicom.com.my
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent