Job Description

Company Description

Experian is the world\xe2\x80\x99s leading global information services company. During life\xe2\x80\x99s big moments \xe2\x80\x93 from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers \xe2\x80\x93 we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 22,000 people operating across 32 countries and every day we\xe2\x80\x99re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. With corporate headquarters in Dublin, Ireland, we are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at or visit our global content hub at our global news blog for the latest news and insights from the Group.

• Primary contact in providing Local Language Support for China DA Clients and a key part of the cloud transformation of Support provisioning for the E1 platform (both Powercurve and CrossCore). This a key role as we continue our cloud transformation into SAAS based support.

• The support requirements for this role requires someone who has techno / functional skills meshed with strong customer service skills, who can manage clients independently including senior stakeholders for escalations / P1 & P2 Incidents.

• Accelerated by the movement to cloud, the nature of issues requires the individual to be across the business domain, the product itself and have the ability to perform a level of technical application support as well as an understanding of the infrastructure/Architecture.

• Given the complexity of the role, the array of skills required to deliver independently (on par with peers in the team) and the need for additional skills as we transition away from On-Prem Support models.

Qualifications

• Ability to understand and troubleshoot web services environments
• Excellent oral and written communication skills, including presentation and facilitation skills.
• Highly motivated; consistently takes initiative; demonstrated ability to work independently with no supervision.
• Results driven and goal oriented.
• Strong problem solving skills
• Ability to organise and prioritise.
• Strong aptitude for business and business metrics
• Ability to multi-task.
• Ability to develop positive relationships with key stakeholders
• Excellent judgment, willingness to make decisions and ability to push back on others
• Negotiating with and influencing internal and external stakeholders.
• Ability to adapt and drive change
• Ability to work with remote virtual teams.
• Need to be able to look at issues from a business perspective and then translate this into the technical application.
• Must be logically minded and enjoy problem solving
• Positive, enthusiastic and have a `can-do\xe2\x80\x99 approach even in the face of adversity
• ITIL certification is a plus

Additional Information

Experian Asia Pacific\'s culture, people, flexibility and environments are key differentiators. We take our people and equal opportunity agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We\xe2\x80\x99re an award winning organisation due to our strong people focus (Great Place To Work, Top Employer and Employer of Choice).

Experian Asia Pacific leverages cutting edge data science, inclusion and start-up mindsets to build tomorrow\'s credit solutions. Innovation is a critical part of Experian\'s DNA and practices. As is our diverse workforce, which drives our success. Everyone can succeed at Experian, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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