Job Description

IMC Healthcare Hiring! Full Time Customer Service and Billing Executive in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl
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Customer Service and Billing Executive
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MYR3,000 - MYR4,000 Per Month
KL City,
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Posted a day ago o Closing 17 Nov 2025
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Requirements

• Possess a Bachelor's degree in a relevant field.
• Demonstrate a minimum of 3 years of experience in customer service and billing roles.
• Exhibit excellent communication skills in English, Bahasa Malaysia, and Mandarin, both written and verbal, to effectively interact with diverse customer base.
• Proficiently manage time and prioritize tasks to ensure timely and accurate billing processes.
• Demonstrate adaptability to evolving company policies, procedures, and software systems.
• Collaborate effectively with team members to resolve customer inquiries and billing discrepancies.
• Provide exceptional customer service by actively listening to customer concerns and offering appropriate solutions.
• Resolve conflicts and address customer complaints in a professional and empathetic manner.
• Manage the full billing cycle, including invoice generation, payment processing, and collections.
• Maintain accurate and up-to-date customer records and billing information.
• Prepare and analyze billing reports to identify trends and areas for improvement.
• Ensure compliance with relevant accounting standards and regulations.
• Work Onsite in Kuala Lumpur

Responsibilities

• Manage and resolve customer inquiries and complaints via phone, email, and in person, ensuring timely and satisfactory resolutions.
• Oversee the billing process, including generating invoices, processing payments, and managing accounts receivable.
• Maintain accurate customer records and billing information in the company's database.
• Collaborate with other departments, such as sales and marketing, to ensure customer satisfaction and resolve any issues.
• Identify and implement process improvements to enhance customer service and billing efficiency.
• Prepare and analyze billing reports to identify trends and discrepancies, and provide recommendations for improvement.
• Handle escalated customer issues and complaints, ensuring a fair and equitable resolution for all parties involved.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO

Skills
Communication Time Management Adaptability Teamwork Customer Service Active Listening Conflict Resolution Billing
Important Information
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Skills Required