Job Description

The Customer Service and Sales Executive is responsible for providing excellent customer service to our clients by answering inquiries, handling complaints, and processing orders. This role requires strong communication skills, problem-solving abilities, and a dedication to customer satisfaction. Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner Handle customer complaints and resolve issues to the best of your ability Process customer orders and ensure that they are accurately and efficiently fulfilled Recommend products and services to customers as appropriate Constantly develop new products with collaborators and look for opportunities in the market. Maintain a thorough understanding of our products and services, and stay up-to-date on any changes or updates Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience Document customer interactions and actions are taken in our customer relationship management system Meet or exceed individual and team performance targets Requirements: 2+ years of customer service experience Excellent verbal and written communication skills Strong problem-solving and conflict-resolution abilities Proficiency with computers and relevant software programs Ability to multitask and prioritize tasks effectively Customer-focused attitude and dedication to providing excellent service High school diploma or equivalent; bachelor\'s degree preferred Salary will be based on the level of experience. Candidates with experience in the education field will be a huge plus. This is a tech start-up company and the room to learn and grow with the company is huge. Candidates will have the opportunity to become key management personnel in the future. Candidates should consider the flexible nature of a startup and the effort needed to make an impact on the roles taken and the company.
LearningTigers is a Malaysia-based innovative learning platform that provides an interactive learning experience to students or children who love learning so that they can discover their skills and develop their talents. We do this by collaborating with home-based, part-time, and freelance teachers, tutors, or instructors to share their expertise with our beloved students. We offer various activities for children aged 5 to 18 years old. You may visit our website at www.learningtigers.my for more information. To apply to become an educator, you may also do so on our website, just go to this direct link www.teach.learningtigers.my. Our aim is to become the preferred learning platform in Malaysia in 2-3 years\' time.
Bachelor\'s or Equivalent