Job Description

Position

: Customer Service Executive (Inbound)--For Telco Products (

Mandarin Speakers)

Location:

Ara Damansara, Petaling Jaya

Salary:

Basic Salary

RM3100 - Mandarin

Benefits:

KPI allowance - up to RM 500 Night shift allowance--up to RM400 Extra allowance--up to RM600 (Minimum 120 hour per month) Overtime (OT)

if required only*
Training provided (4 weeks) Nearby LRT Ara Damansara

Working Days:

5 days on, 2 days off

Working Hours

: 24/7 Rotational Shifts - (9 working hours, including 1 hour break) - 1 Shift per day

Requirements:

SPM leavers are encouraged to apply. Able to work on rotational shifts. Prior working experience in the call service industry will be an added advantage. Proficiency in

Mandarin required

:

Attend to and resolve customer/client questions or complaints via phone call, email, or live chat. Regularly contacting customers to ensure their experience with a product or service is satisfactory. Direct calls from customers to the appropriate department when necessary. Ensure a positive attitude towards customers at all times. Possess a strong understanding of the company's products. Keep records of customer interactions.
Job Type: Full-time

Pay: From RM3,100.00 per month

Benefits:

Professional development
Language:

Mandarin (Required)
Work Location: In person